Q: Do the prices listed on your website include VAT?
A: Internal services to employees at the University of Antwerp are exempt from VAT.
For external services, the prices listed for the courses include 21% VAT but the prices listed for consultancy do not yet include 21% VAT.
Q: I am affiliated with the University of Antwerp. Is it possible to pay the internal rate and send the bill to an external organization?
A: All employees of the University of Antwerp – regardless of FTE or voluntary status – are entitled to our services at the internal rate. However, billing externally is a more costly procedure due to administrative overhead and VAT. Therefore, we can only offer our internal rates if the services can be billed internally at the University of Antwerp.
Q: I am unable to make it to the course I registered for. How do I cancel my registration and will I get reimbursed?
A: As is mentioned in the ‘how to pay for a StatUa course’ guide, cancellation with full refunding is possible until the course material is sent to the participants. This is usually two days before the start of the course; this date will be communicated in advance. We make an exception for absence due to medical reasons, as long as you have a doctor’s note. Cancellations and requests for reimbursement can be sent to statua@uantwerpen.be
Q: Do I receive a certificate for attending a course?
A: We hand out certificates of attendance if you have attended at least 75% of the course. These certificates will be sent to the registered e-mail address approximately a week after the course’s final day.
In addition, it is possible to take an exam after the course. Passing this exam results in an additional certificate.