Participant role shifting in minority language institutional interactions: COVID-19 contact tracing telephone calls as complex spaces of linguistic non-understanding

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Multilingua : journal of cross-cultural and interlanguage communication - ISSN 0167-8507
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COVID-19 telephone contact tracing in Flanders as a "contested" new genre of conversation : discrepancies between interactional practice and media image

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Frontiers in Communication - ISSN 2297-900X-7 (2023) p. 1-12
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