Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings

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Journal of service management - ISSN 1757-5818-35:6 (2024) p. 22-41
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Beyond labels : segmenting the Gen Z market for more effective marketing

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Young consumers - ISSN 1747-3616-25:2 (2024) p. 188-210
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This embodied conversational agent looks very human and as old as I feel! The effect of perceived agent anthropomorphism and consumer-agent age difference on brand attitude

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Journal of marketing communications - ISSN 1352-7266-30:8 (2024) p. 881-909
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